The Access Score
How we rate accessibility for every need
Our Access Score is a single, easy-to-understand number that gives you a multi-dimensional check of how well a stay meets your specific assistance requirements.
93
What the Access Score means
The score provides a clear benchmark to help you understand the level of specialized features and verified support available at each location.
90–100: Exceptional
Designed for full accessibility with specialized medical and physical equipment available as standard.
75–89: High Accessibility
Strong features across major categories with clear support pathways and verified building access.
Below 75: Selectively Accessible
Good for specific needs but may have limitations in others. Refer to detailed breakdown before booking.
Every disability, visible or not
What we check for each need
We evaluate accessibility across six distinct pillars to ensure accuracy for everyone's unique requirements.
Mobility & equipment
Level access, hoisting, wet rooms, and equipment storage.
Neurodivergent & mental health
Low-sensory zones, clear info, and quiet check-in options.
Vision
High contrast, braille signage, and assistance dog orientation.
Learning & cognitive
Simple navigation, easy-read guides, and clear signage.
Hearing
Vibrating alerts, loops, and clear visual communication tools.
Chronic, invisible & medical
Temp control, meds storage, and energy-saving layouts.
Verified, not self-reported
We don't take the venue's word for it. Every score is based on a rigorous verification process.
- Venue provides raw technical data and photos.
- Our experts perform a multi-dimensional desk audit.
- Video-call walkthrough or on-site physical inspection.
- Final score weightings applied based on assistance needs.
Your score, personalised
When you sign up, the store adapts to you. The scores you see are weighted based on the specific support you've told us you need.
Remember, 70–80% of disabilities are invisible. Our multi-dimensional check ensures no detail is overlooked.
The Access Score
How we rate accessibility for every need
The Access Score is a single, easy number that reflects a property's commitment to accessibility. It's backed by a multi-dimensional check of over 100 specific data points across physical, sensory, and cognitive requirements.
93
What the Access Score means
The score helps you quickly understand the level of accessibility support provided, standardized across our entire platform.
90–100
Exceptional accessibility with comprehensive features and verified staff training for all needs.
75–89
Strong accessibility support with most key features provided and verified for common assistance needs.
Below 75
Essential accessibility features are present, but some specific assistive requirements may be limited.
Every disability, visible or not
What we check for each need
We don't believe in one-size-fits-all. Our verification team looks at specific factors that matter most to different communities.
Mobility & equipment
Level access, door widths, turning circles, and roll-in wet rooms.
Vision
High-contrast decor, braille signage, and assistance dog amenities.
Hearing
Visual alarms, hearing loops, and quiet service areas.
Neurodivergent & mental health
Sensory-friendly lighting, quiet check-in, and clear information.
Learning & cognitive
Easy-read materials, simple navigation, and inclusive staff attitude.
Chronic, invisible & medical
Resting points, temperature control, and allergy-safe environments.
Verified, not self-reported
We don't rely on properties telling us they are "accessible." Our data is collected and checked through a rigorous process.
- On-site audits by trained access consultants
- Technical video verification of every facility
- Guest feedback loop from actual assisted stays
- Annual re-verification for top-scoring properties
Your score, personalised
The number you see is calculated based on what you share with us. If you only need mobility support, your score focuses on those factors. It's accessibility for you, not for everyone.
Did you know? Around 70–80% of disabilities are invisible. The Access Score is designed to reveal what simple photos can't show, especially for neurodivergent and chronic medical needs.
Verified, not self-reported
1.
Manual site audits by trained accessibility experts.
2.
High-definition video walkthroughs checking specific dimensions.
3.
Regular re-verification to maintain score accuracy.
4.
Guest feedback integration for real-world lived experience.
Our team physically reviews or uses advanced video verification for every claim, so you can trust the accuracy of our data.
Your score, personalised
We verify every facility against specific assistive requirements, ensuring the details match your specific accessibility needs perfectly. Your Access Score is truly yours.
Between 70% and 80% of disabilities are invisible. That is why the Access Score goes beyond what the eye can see, checking for sensory and cognitive needs as standard.